Privacy Policy

1. Who we are

Techbotics Academy ("we", "us", "our") is operated by LEMONANDTRA LIMITED, with its registered address at Unit B53, 2/F, Kwai Shing Industrial Building Phase 1, 36-40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or buy from us.

2. Information we collect

• Order & account information: name, email address, shipping and billing address, phone number.
• Payment information: processed securely by our payment providers (see Section 4). We do not store your full card details on our servers.
• Usage data: pages visited, device and browser type, and similar analytics, collected via cookies and similar technologies.
• Communications: messages you send us through the contact form, email, or support channels.

3. How we use your information

• To process and deliver your orders and provide customer and build support.
• To send order confirmations, shipping updates, and service messages.
• To improve our website, products, and curriculum.
• With your consent, to send marketing emails — which you can opt out of at any time.
• To meet our legal, tax, and accounting obligations.

4. Payment processing

Payments are processed by our payment providers, including [Airwallex] and Shopify Payments, and other providers as applicable. When you pay, your card details are transmitted directly to the payment processor over an encrypted connection. Their handling of your data is governed by their own privacy policies.

5. Sharing your information

We share personal data only with service providers who help us run our business — payment processors, shipping carriers, email and analytics providers — and only as needed to provide our service. We do not sell your personal information. We may disclose data where required by law.

We use Track123 as a shipment-tracking service provider. Shopify may share the order, tracking, contact, and delivery information needed for Track123 to match an order and show its shipping status.

6. Cookies

We use cookies to keep your cart working, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some may affect how the site works.

7. Data retention

We keep personal data only as long as needed for the purposes above and to meet legal and accounting requirements, after which it is deleted or anonymised.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal data, and to object to certain processing. To exercise any of these rights, email us at support@techbotics.academy.

9. Children's privacy

Our program is intended for young learners, but purchases are made by adults. We do not knowingly collect personal information directly from children without parental involvement. Accounts and orders should be created and managed by a parent or guardian.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the current version.

11. Contact

Questions about your privacy? Email support@techbotics.academy or write to us at Unit B53, 2/F, Kwai Shing Industrial Building Phase 1, 36-40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong.