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How can we help?
Questions about the program, your order, or a project? Send us a message and a real person will reply.
Last updated: 29 July 2026
What we can help with
- Order and delivery questions
- Missing or damaged components
- Curriculum access and account help
- Project, circuit, and coding support
- Returns and refunds
Our reply commitment
We reply within 24 hours, Monday to Friday. Messages received outside business hours are answered the next business day.
Need a quick answer?
Visit our FAQs for help with age suitability, the kit, shipping, refunds, and technical support.
Send us a message
Include your order number and a photo when they will help us troubleshoot faster.